Shipping policy
Last updated: 10 October 2026.
Find useful information here about preparing, delivering and tracking your X-FUN STUDIO order.
1. Free standard delivery
Standard delivery is free, with no minimum purchase, for the destinations offered at checkout. Any other options and their prices are displayed before the order is confirmed.
2. Preparing your order
Processing and preparation usually take 1 to 3 business days after payment is confirmed. Some items are made or printed to order with our partner Printful. X-FUN STUDIO remains your seller and your point of contact for any questions.
3. Delivery times and destinations
- France and Europe: 5 to 10 business days.
- International: 10 to 15 business days.
The available destinations and the delivery period applicable to your order are specified before it is confirmed. The delivery period or date communicated in this way is authoritative. Any specific delivery period announced for an item is indicated on its product page or during the ordering process.
A business day is a day on which work is normally carried out, excluding weekends and public holidays. If a problem affects your delivery, we will share the information available to us and assist you until it is resolved.
4. Tracking and receipt
When your order is shipped, the available tracking information will be sent to you by email. Multiple items may be sent in separate parcels, with no additional standard delivery charges.
Check your delivery address before confirming your order. If there is an error, contact us promptly at contact@x-fun.shop: we will check whether a change is still possible, depending on how far preparation has progressed.
On receipt, check the condition of the parcel and the items. Report any problem to us so that we can help you. Not recording reservations with the carrier does not deprive you of the statutory guarantees you have against us.
5. International orders
Depending on the destination and the country of dispatch, customs formalities may be required. Known taxes and charges applicable to the order are presented before it is confirmed. Where an import charge cannot reasonably be calculated in advance, you must be informed before purchase that such a charge may apply.
If you receive a payment request or your parcel is held by customs and you do not understand why, contact us with your order number before taking any action.
6. Delay, missing parcel or delivery problem
Email contact@x-fun.shop with your order number. X-FUN STUDIO remains responsible for the proper fulfilment of your order and handles the necessary steps with its service providers.
If the agreed delivery date or period is not met, you may ask us in writing to deliver within a reasonable additional period. If delivery is not made within that period, you may terminate the contract in accordance with the law. Immediate termination is possible, in particular, if we refuse to deliver or if the agreed date was an essential condition of the contract. Any amounts due will then be refunded no later than 14 days after termination.
If no delivery date or period has been agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded. The risk of loss or damage transfers to you when you, or a third party you have designated, take physical possession of the items, subject to the statutory exception where you choose a carrier yourself that we have not offered.
7. Returns
For a change of mind, a size exchange or a refund, please see our returns and refunds policy.